Awaiting Order Arrival
Delivery times may vary depending on your location and the shipping method selected at checkout.
If your estimated delivery window has passed, we recommend first checking:
✅ The tracking link provided in your shipping confirmation email
✅ Your local postal or courier office (in case the package is awaiting collection)
✅ Whether someone else at your address has accepted the delivery
If none of the above applies, please contact our support team with your order number, and we will investigate the status of your shipment.
In some countries, customs authorities may require additional documentation or payment of import duties or taxes before releasing the package.
If your order is delayed due to customs:
The courier or customs office will typically contact you directly
Please follow their instructions to complete the clearance process
If you do not receive any notification, contact us and we will assist in communicating with the courier.
If your order is significantly delayed and no resolution has been provided within a reasonable timeframe, you may request either a replacement shipment or a full refund.
We will review your case and proceed according to your preference.
If your original order arrives after a refund has been issued, please contact us. You may either:
Keep the product and arrange payment, or
Return the item to us using a prepaid label we provide
We will guide you through the appropriate process based on your situation.
Estimated delivery times are displayed at checkout and in your order confirmation. You can also track your shipment using the tracking link provided.
If there are unexpected delays, we will notify you via email and provide assistance if further action is required.
Ordering & Payment
To place an order, simply select your desired items and add them to your cart. Once you proceed to checkout, enter your shipping details and choose a payment method to complete your purchase.
All orders must be placed through our website — we do not accept phone or email orders for security reasons.
We currently accept:
Major credit and debit cards (Visa, Mastercard, American Express)
Apple Pay / Google Pay (where available)
Other regional payment methods depending on your location
All payments are securely processed using encrypted gateways.
Yes. If you have a discount or promo code, you can apply it during checkout in the “Coupon / Promo Code” field.
Please note that only one code can be applied per order, and some items may be excluded from promotions.
If your payment fails, please:
Double-check your card details
Ensure your issuing bank allows online or international payments
Try an alternative payment method
If the issue persists, contact your bank or reach out to our support team for assistance.
Orders can only be modified or canceled before they are processed for shipment.
If you need to make changes, contact us immediately with your order number. Once the order has been dispatched, it can no longer be altered, but you may request a return after delivery.
Shipping & Delivery
Most orders are processed within 1–3 business days. Once dispatched, you will receive a confirmation email with tracking information. Processing times may vary during peak seasons or due to high demand.
Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times are displayed before payment and in your confirmation email.
Please note that delays caused by customs or local couriers are outside of our control, but we will assist you if any issues arise.
Yes. Once your order has been shipped, you will receive a tracking link via email. You can use this link to follow the progress of your delivery in real time.
If tracking information is delayed or unavailable, please allow 24–48 hours for updates from the courier.
Yes, we offer international shipping to most countries. Availability and shipping rates will be displayed at checkout based on your delivery address.
Some products may have restrictions due to voltage compatibility, size, or customs regulations.
If you are unavailable when delivery is attempted, the courier may:
Leave the package in a secure location
Deliver to a collection point
Attempt delivery again at a later time
You can usually arrange redelivery or change delivery instructions via the courier’s tracking portal.
Please:
Confirm whether someone else at your address received the parcel
Check around your property or with neighbors
Contact the courier using your tracking number for proof of delivery
If you still cannot locate your package, contact us and we will initiate an investigation with the courier.
Returns & Refunds
If you wish to return an item, please contact our support team with your order number and reason for return. We will provide you with return instructions and a return address or label, depending on your location.
Items must be returned in original condition, with all accessories and packaging intact, unless the product arrived damaged or defective.
Most products can be returned within 14 or 30 days of delivery, depending on your region and local regulations.
If your order arrives damaged or does not function as expected:
Contact us within 7 days of delivery
Provide photos or a video clearly showing the issue
We will offer a replacement, partial refund, or full refund, depending on your preference
You will not be required to return the item if the issue is confirmed and return shipping is unreasonable.
Return shipping costs depend on the reason for return:
If the item is defective or incorrect: we cover the cost or provide a prepaid label
If the return is due to change of mind or personal preference: the customer may be responsible for return shipping
We always aim to offer a fair and simple resolution.
Once your return is received and inspected, refunds are typically processed within 3–7 business days.
The refunded amount will be issued to the original payment method. Please note that banks or payment providers may take additional time to display the transaction.
Product & Warrant
Yes. Most electronic appliances in our store come with a manufacturer’s warranty, typically ranging from 6 to 24 months, depending on the brand and product type.
Warranty terms may vary by region, so we recommend checking the product page or contacting us for specific details before purchase.
If you experience an issue with your product after the return period has expired:
Contact us with your order number, product name, and a description or video of the issue
We will verify the warranty validity and guide you through the appropriate solution, such as replacement parts, repair assistance, or a full unit replacement
We will coordinate with the manufacturer or service provider on your behalf whenever possible.
Yes. Most products include a digital or printed user manual in English.
If your manual is missing or you need it in a different language, our support team can provide a downloadable version upon request.
Some appliances may be designed for specific voltage standards (e.g., 220–240V EU / 110V US).
Please check the product specifications before ordering. If necessary, we will recommend a compatible plug adapter or voltage converter to ensure safe use in your region.
Yes. For selected products, we offer replacement filters, blades, lids, attachments, and other spare parts.
If the part you need is not listed in our store, contact us — we may be able to source it from the manufacturer.
Account, Support & Other Questions
No. You can place an order as a guest without creating an account.
However, registering an account allows you to:
Track your orders more easily
Save delivery addresses and payment preferences
Access exclusive discounts and early product releases
Orders can be changed or canceled only before they are processed or shipped.
If you need to make changes, contact us immediately with your order number. Once the order has been dispatched, we can no longer modify it — but you may request a return after delivery.
You can reach our support team via:
Email: contact@kitchio.store
Contact Form: Available on our website under Support
We aim to respond to all inquiries within 24 hours.
Our operations are headquartered in London, United Kingdom, with regional warehouses depending on product category and destination.
We serve customers across Europe and beyond, ensuring fast delivery and compliant logistics for each region.
